This entry was posted on Tuesday, July 28th, 2009 at 4:07 pm and is filed under Business, Marketing. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.
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The key to any well run business is in it’s business procedures. From McDonalds to General Motors, these businesses have perfected the procedures that have made them into massive global companies. It’s just as important for you to do the same for your online business. We will cover the process for creating the procedures below.
The initial thing is to know the procedure that you want duplicated. Know it inside out or find someone who knows it inside out to give you a hand in the following steps. Whoever is documenting the procedure, they need to know it well enough to explain it to someone else.
Next, you are going to write down all the steps to the procedure. I suggest that you use a numbered list and that you keep the steps in their correct order. Only use command words: shall, is required to, should, will and must. Avoid weak words that give options: optionally, can, and may. Ensure that you can follow the steps that you have written down.
Third, add a visual presentation of the procedure. If the procedure takes place on a computer use Camtasia Studio or CamStudio to record you going through the steps. Make sure you inform the person who will be listening of what you are doing at each step for clarity. If the procedure is not performed on a computer, then add pictures or illustrations to the written instructions.
Lastly, get feedback from the people who are performing the procedures and continuously update your procedures so that they become more concise, clear and quick to perform. Procedures are not a fire and forget kind of task, they should be the cornerstone of any great business and need to be frequently refreshed.
“The PayPal Kunaki Integration Software will allow you to set your entire sales, production and fulfillment process on full autopilot.” -Ernie Sandan. Here is the URL: PayPalKunaki.com
- Ernie Sandan
